Who we are
® HQstres owns and operates an E-commerce platform in egypt that allows merchants to sell their products to the public .This platform is currently provided on the website www.HQstores.com, but may be provided on different websites or applications in the future.
® The merchant will have the opportunity to sell their products on our platform. The service provided by our team is limited to referring customers to the merchant and accepting orders and payments on their behalf. In addition to this at administration’s discretion they may provide the merchant with analytics about the performance of the merchants’s products and additional marketing support. This support may be reflective of the agreed level of commission.
® “HQstores” may carry out changes to the website or service, or suspend the service, without notice.
Terms for sellers
1- “HQstores” rights and obligations
(1-2) “HQstores” will present on the website the products listed by the seller. The merchant will be responsible for listing their own products.
(1-3) “HQstores” is authorised to accept binding sales on behalf of the merchant and will be careful to pass order data on to the merchant as well as technology allows.
(1-4) In order to maintain its reputation for quality and high standard of service, “HQstores” reserves the right to terminate the relationship with the merchant if the merchant repeatedly receives bad reviews or complaints, or fails to comply with our recommendations.
2- Merchant’s rights and obligations
(2-1) The merchant is obliged to provide all the information necessary when listing a product on HQstores.com. This should include but is not limited to, a detailed title and sub-title, price, quantity, picture and description. The merchant must never knowingly deceive a potential customer by misrepresenting their product/s.
(2-2) The merchant guarantees that information listed on Jumia relating to his products satisfies all legal requirements, and in particular satisfies information requirements for consumer protection.
(2-3) The merchant will be responsible for keeping an up-to-date inventory of all their products listed on the site.
(2-4) The merchant guarantees that the information provided by him does not violate any third party’s copyright.
(2-5) The merchant will contact the customers no more than is necessary for processing the transactions referred by ours. In particular, the merchant will not send any advertising email or other commercial advertisements to the customer without prior agreement from “HQstores” or the expressed wish of the customer. When delivering products sold via ours,
(2-6) The merchant will process orders and arrange delivery with all reasonable care the moment receipt of confirmation of sale is received through the site via email and/or text message. The delivery options and time indicated on their listing is binding, orders should be fulfilled within 3 working day. The merchant is required to keep his advertised products and services available to the best of his ability. Repeated stock-outs will result in the removal of the merchant and all their products from the website.
(2-7) The merchant agrees to adhere to his range of products and prices as provided to “HQstores” and as described on their listing on the website. The merchant guarantees that there are no ongoing criminal, bankruptcy or tax proceedings or other penalties outstanding in relation to the products they are selling through the platform. The merchant further guarantees to take great care to keep up-to- date his range of products, stock count, prices and associated terms and conditions, like delivery fees.
(3-1) The merchant agrees to pay “HQstores” a fixed percentage commission on the gross revenue from their sales made through the platform. Depending on the category it may be appropriate to agree different commission percentages for certain items or product categories.
(3-2) “HQstores” may start charging additional fees for the sale of goods through the Jumia platform at any point. These may include but are not limited to, listing fees, multiple photos fees and enhanced marketing fees. In the event of the introduction of further fees, the merchant will be notified prior to their commencement in writ